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Bath and Body Works Complaint - Bad experience at BBW
Bath and Body Works Complaint

Bath and Body Works Complaint

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Bad experience at BBW


I am a big BBW fan, and go to many of their stores. Every experience before today had I had workers who were absolutely phenomenal and go above and beyond for their costumers. But the one located in the Mall of Monroe I had two completely rude ladies; their names were Shelly and Shelby. For Shelly, my friend and I had asked a question regarding a coupon we had, and she so rudely answered after sighing and rolling her eyes. We let that brush off our shoulders but later saw her rudely talking with another customer too about their current candle sales going on. Then, when we got in line, Shelly consistently encouraged me and another customer to get in "line 2" and if we didn't "she didn't care because she would just place someone else there." Her attitude was completely unnecessary and she could have talked to us nicer. I understand she gets a lot of the same questions every day probably, but that's her job and she has no right to talk so nasty. Shelby, was the girl who cashed me out at the register. She also had no kindness in her voice. Nevertheless, I had lost a coupon I had so as I was searching through my purse she loudly shouts "can you just step aside and look, there are other customers". I totally understand her point, but her tone was SO inappropriate. She then said "when you decide or find your coupon, i'll let you back in and cash you out." Mind you, all my stuff was on the back counter bagged up and ready for me. So when I couldn't find my coupon I wanted to use, I had another one that I was to use instead. So I waited patiently for when she was done with her current customer and when so, I said "okay I'm ready" and she said, "well you will just have to get back in line" in again, another rude voice. Meanwhile, I haven't heard her speak in a nice voice to ANYONE else either. She should not be working there. Nevertheless, I didn't buy anything and left. I will never buy from that store again. I will also be contacting their manager.


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