Bath and Body Works Support Tickets All Reviews

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Bath and Body Works Reviews

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  • charged for free item

    I went to return a 35.00 worth of bath items. When I bought it was 7 because one is free. When I return it I kept one thinking it was free but the rude associate named Abby insisted that I need to return all 7 to get a full refund. She charged me $11.00 so I only got $22.89 back instead of the full $34.34. She had an attitude when I asked for the corporate number, store number and wrote her name down. I told her the item I kept obviously is not free if I have to pay for it. I'm demanding to get my money back for something it's supposed to be free. I'm very very... More...
    (Shopping, Chain Stores)
  • poor customer service

    Poor customer service, failure to carry product highly sought after, failure to read reviews. delayed shipping on orders when available. Don't keep discontinuing what customers want. have your so called "team" do their job if they even exist. I feel your company is involved in scamming the public, why else would you discontinue a highly popular line??? Written complaints are ignored. Solution; Carry products that people want read reviews and stock your shelves accordingly. Immediately reply to written complaints. People get mad and tend to further their complaint when... More...


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