Bath and Body Works Reviews and Complaints

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Bath and Body Works Reviews

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  • Wallflower refills



    I try so desperately to find the refills that I love the most and can never find them. At Christmas time I was able to order a few of the Sandalwood Vanilla (Favorite)refills and now they cannot be found. I have given these as gifts due to the fact they are wonderful. Can you explain why something so wonderful can no longer be purchased or found in the stores or online? Thank you, Diane Warren 305 S Oak St Mentone In 46539-9388 More...
    (Miscellaneous)
    Kregger145's Picture   Kregger145    0 Comments   Comments
  • VERY leisurely delivery of gift card



    I went online on Sunday, July 14 to order a gift card for my mom, who likes their products. The website is well arranged and well behaved but allows no choice of delivery dates, and I didn't want the card to arrive too far ahead of her July 21 birthday. Well, not to worry. It didn't ship (via UPS) until July 16 [isn't most of this stuff done by computers nowadays?] and is now scheduled to arrive on July 22. IT'S A CARD, for God's sake. Heard of the Postal Service? And FIVE-PLUS shipping days to arrive? Via Fiji? More...
    (Beauty)
    txtjm's Picture   txtjm    1 Comments   Comments
  • charged for free item



    I went to return a 35.00 worth of bath items. When I bought it was 7 because one is free. When I return it I kept one thinking it was free but the rude associate named Abby insisted that I need to return all 7 to get a full refund. She charged me $11.00 so I only got $22.89 back instead of the full $34.34. She had an attitude when I asked for the corporate number, store number and wrote her name down. I told her the item I kept obviously is not free if I have to pay for it. I'm demanding to get my money back for something it's supposed to be free. I'm very very... More...
    (Shopping, Chain Stores)
  • Customer treatment



    I am regular customer of your store and visit frequently the store at Woodbridge Mall, NJ . Today(11/20/11 12 p.m) I was appalled by the treatment received from the store associate. I happened to test a room spray ( used the test bottle) and hear this lady (store associate) at counter scream "we have enough smell hear already" and she adds to using a mocking voice "it will be $5.99 plus $19.99 inconvenience charge". Im shocked and very disappointed but Nevertheless I can find other stores for my needs. More...
    (Beauty)
    anumeasureup's Picture   anumeasureup    1 Comments   Comments
  • poor customer service



    Poor customer service, failure to carry product highly sought after, failure to read reviews. delayed shipping on orders when available. Don't keep discontinuing what customers want. have your so called "team" do their job if they even exist. I feel your company is involved in scamming the public, why else would you discontinue a highly popular line??? Written complaints are ignored. Solution; Carry products that people want read reviews and stock your shelves accordingly. Immediately reply to written complaints. People get mad and tend to further their complaint when... More...
    (Beauty)
  • Believe the customer is always dumb



    I recently went to Bath and Body works where they had a buy three get two free sale. I provided my receipt to the clerk. She rang it up. I had a lot of things to do this day so I hurriedly finished my errands and went home. Upon arriving home I discovered that they only rang up four of my five items and had not given me a free item. I called the store and was put on hold repeatedly. Finally, I logged on and submitted a complaint via the internet and even provided them with a store location and receipt number for verification. I was told to call for a one on one discussion.... More...
    (Beauty)
    HonestCItizen's Picture   HonestCItizen    0 Comments   Comments
  • Why so expensive Bath and Body Works?



    I have always loved Bath and Body Works products, they are so great for treating myself or for giving as gifts but lately I've noticed the prices are WAY more expensive than before. They also run promotions on certain scent lines where you can buy 3 of any product in the line for $15 but it doesn't include the BEST products, only the ones that you'd pay only a couple of dollars for in the drugstore (different brand of course). It's hard to go in there and find a gift for a decent price. More...
    (Beauty)
    girliepie's Picture   girliepie    10 Comments   Comments

Bath and Body Works Reviews By Product


Bath and Body Works Comments


paulakaz1 says: (1 year ago)
 0
I was treated very well while shopping for christmas presents. The staff was very helpful and eager to help. I will definitely return to Bath and Body Works for future gifts.



tobewithjesus says: (1 year ago)
 0
The Bath and Body Works store at Circle Centre Mall is ran by a bully named Dana. She has hired a new manager named Sarah who uses drugs frequently and does not have a GED or a diploma. Is this a common practice in stores to bully their employees? There was a girl who got violently sick and she still wanted her to come in and work which would put the rest of the staff and customers at risk. I think that I am going to let channel 8 know abouut this Bath and Body Works at Circle Centre Mall is in Indianapolis. And I will make sure that every single one of my friends never shops there again until this issue is rectified. My email adress is tobewithjesus@yahoo.com While Dana was walking by in the store I oveerheard her say on her earpiece to watch a black woman that she might steal. Is all Bath and Body Works stores prejudice?



scents says: (2 years ago)
 0
I soooo miss the scents from last fall.also missing the small white pumpkin full of candle as well as the large orange pumpkin.i am currently looking for replacement soaps.It seems I find some I like and next fall they are gone.Any chance those scents from last year will return?



anin says: (3 years ago)
 0
I'm a frequent buyer at bath and body works , December 8,2010 while shopping at the store plastic clearance plate fell on my right arm while the lady from bath and body is arranging the stocks, my arm had bumps , the manager from bath and body took my statement , if i haven't called they would not even take any actions about it, now i'm speaking to Michelle Fohl, from us.xchaning.com i have submitted all the pictures up to now she haven't take any actions that was december 18,2010 , I hope you would not ignore your customer as well your clients who often purchase your products my file number for michelle fohl is 1682164 concern citizen




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